Frequently Asked Questions from Homeowners in Chicagoland

At Chimney Bear, we know choosing the right chimney service is a big decision. Homeowners across Burr Ridge, Willowbrook, Chicago, and Northwest Indiana trust us because we combine certification, advanced technology, and expert craftsmanship with a “Chimney Care, Redefined” approach. Below are answers to the most common questions we receive:

1. Are you certified with the National Chimney Sweep Guild (NCSG) or Safety Institute of America (SIA)?

Yes. Chimney Bear is a proud member of the National Chimney Sweep Guild (NCSG), which represents the highest professional standards in the U.S. We’re also working toward Safety Institute of America (SIA) certification. These credentials mean our team receives up-to-date training in chimney liner repair, fire safety, and venting standards—so your chimney care is always backed by industry best practices.

2. Do you use a camera to inspect the inside of the chimney flue?

Absolutely. We provide video chimney inspections for every job. This advanced technology allows us to see cracks in the flue liner, creosote buildup, blockages, or hidden water damage that a flashlight can’t reveal. We’ll even show you the footage and explain our findings, so you understand exactly what’s happening inside your chimney before making repair decisions.

3. Do you provide a detailed report with photos so I can get a second opinion?

Yes. Every inspection comes with a written report and photo documentation. We want you to have full transparency—whether you hire us immediately or seek a second opinion. Our reports include safety concerns, repair recommendations, and visual evidence of any issues. We believe in educating homeowners, not pressuring them.

4. Do you get on my roof to inspect the chimney?

Yes. Unlike some companies that only inspect from the ground, we perform a full rooftop inspection. This includes:

• Checking chimney caps for proper fit and function

• Inspecting the crown for cracks or water damage

• Examining flashing for gaps or leaks where chimney meets roof

• Reviewing the flue opening and liner condition

A rooftop inspection is the only way to guarantee a complete safety assessment.

5. Can you handle all necessary chimney repairs?

Yes—we are a full-service chimney company serving Chicagoland. From tuckpointing and crown repair to liner replacement, gas log installation, and complete rebuilds, we do it all in-house. Homeowners in Burr Ridge and Chicago suburbs count on us because we combine expert masons, certified sweeps, and warranty-backed materials for long-lasting results.

Why Choose Chimney Bear?

• Certified Professionals – Trained by NCSG, experienced in FireGuard, Gas Log installation, and masonry repairs.

• Advanced Technology – Video inspections, photo documentation, and modern tools.

• Full-Service Repairs – From small mortar fixes to full chimney rebuilds.

• Local Trust – Serving Burr Ridge, Willowbrook, Hinsdale, Chicago suburbs, and NW Indiana with a reputation for safety and quality.

Ready to Book Your Chimney Inspection?

Protect your home and fireplace with certified chimney inspections and repairs from Chimney Bear. Whether you need a routine sweep, a gas log installation, or a full rebuild, our team is here to help.

📞 Call us today at (630) 601-6993 or Book Online to schedule your appointment.

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We proudly serve hundreds of neighborhoods across Chicago, the suburbs, and Northwest Indiana. Check the list of cities below to confirm we serve your area — and click to learn more about our services near you.

Chimney Bear: Chimney Care, Redefined.